We collect important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.
When you place an order, submit your account information or participate in our promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognize that we must maintain and use customer information responsibly.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other membership-related services
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons”, “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve our products, services and our overall Site experience.
Information Sharing with Outside Parties
We will never share, rent or sell your e-mail address for any reason. We do not share your personal information with third-party companies, though we may provide aggregate Site statistics and related information to reputable third party vendors. This data will never include personal information. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from our employees and corporate partners to ensure your personal information is always kept safe.
Can I contact you directly with questions?
Please send an email to us if you have any questions.
If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.
How do I return/exchange my order?
Check out our return/exchange page here. This has everything you need to know to make your return/exchange fast, easy, and free. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.
Why do my billing and shipping address have to match?
It is necessary that your billing and shipping address match to prevent fraud.
If you have any inquiries, be sure to check our FAQ page to see if your questions have already been answered!
Hit us up with any comments or suggestions to help us improve to serve you better! We're always happy to help!
Contact Us with [email protected]